Objective: To investigate the relationship between servicescape and service quality toward customer loyalty in independent pharmacies. Methods: This research was an analytical cross-sectional study. The survey-questionnaires ...

The purpose of this study was to investigate patient factors and prescription filling process factors associated with waiting times in outpatient pharmacy department of tertiary care hospital. This was retrospective study ...

Services are intangible in nature and difficult to assess as compared to the products. Measuring the quality of intangible service products has become a great challenge for managers and technical staffs in the health ...